Independent Exodus user guide
Exodus Not Working: Troubleshooting
Troubleshooting steps for existing Exodus users when the app does not open, sync or behave as expected.
Security: This page never asks for your 12-word recovery phrase, private key or wallet password. Complete sensitive wallet actions only inside official Exodus software or official support resources.
Start with basic checks
Confirm your device has a stable connection, enough storage and a supported software version.
Use official support for sensitive issues
For unresolved wallet-access or recovery problems, use official Exodus support resources.